Privacy Policy

Last Updated: June 10, 2019

Introduction,, (further down referred as “AboutMyClinic” “app” "website" or "site" or "chatbot") is a service of Novosalus Technologies Pvt. Ltd (further down referred as "we" "us" or "Company").  AboutMyClinic is a platform to build healthcare websites and mobile apps. We recognize that your privacy and the protection of your personal information is important to you, and therefore, we have adopted this privacy policy. This privacy policy applies to all the products, services, mobile applications and websites offered by us or our related, affiliated and/or subsidiary companies. This Privacy Policy is part of, and incorporated into, the Terms of Use for our Services. You should read this Privacy Policy carefully before using this website. If you do not read or if you disagree with any aspect of the Privacy Policy, you should not use this website or app or chatbot.

By using our site or app, services, and/or by registering with us, you accept the policies outlined in this privacy policy, and you hereby consent that we will collect, use and share your information in the following ways. If you are registering an account or using the services on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept this privacy policy on such individual's or entity's behalf

Collection of Information
We collect personal and non-personal information from you depending upon how you interact with and use this website. Information you submit to us that identifies you or can be used to contact you (e.g., mobile phone number, landline phone number, email address, mailing address, demographic data, medical history and other medical or health related data that you share with us) is your "personal information." We also collect non-personal information when you interact with the website that does not identify any individual (e.g. information about your computer or device, software, IP address, operating system, browser type) which is useful for us to improve our site to deliver a better and more personalized service to you. This information does not identify any individual and we will not collect personal information in this way.

Use of Information
We use personal and non-personal information for the following purposes:
Operating, maintaining, managing and administering our services, including processing registrations, payments, and providing customer support; responding to questions and communications; administrative announcements about features, functionality, terms or other aspects of our services; and, if applicable, informing you about offers for services or products we believe may be of interest; safeguarding and protecting our services, the information they safeguard, the rights of third parties and in response to legal process; any other purpose described in this policy or your terms of use.We may use non-personal information for auditing, research, measurement and analysis in order to maintain, administer, enhance and protect our Services, including analyzing usage trends and patterns and measuring the effectiveness of content, advertising, features or services; creating new features and services; health and medical research; public health and service activities; healthcare- and medical-related services; and to prepare aggregate reports for current or future advertisers, sponsors or other partners to show trends about the general use of our Services. Such reports may include age, gender, geographic, demographic or other general user information, but do not include personal information

Healthcare Providers (Doctors or Clinics or their Representatives)
If you are a healthcare provider (or a representative of a healthcare provider) who wishes to use this website or app, then you will be asked to submit personal information as part of our registration process, for example, name, email address, postal address, landline phone number, mobile number, gender etc. We use any personal information you provide to identify you as a healthcare provider, to process your registration, verifying your listing, and processing payments or transactions and to deliver relevant information about you to prospective patients for facilitating your interactions or consultations with prospective patients. You explicitly consent to the disclosure of all necessary personal information to prospective patients. Other than this authorized disclosure, this site will not release any personal information to any third parties without your prior consent except for the purposes of validating information or unless we are required to do so by the law. We retain the right at all times to contact you in relation to the services provided on this website.

Consumers (Patients)
If you are a consumer seeking to make an enquiry with or arrange a consultation with a healthcare provider, you will be asked to provide certain personal information to us. Such information will include, without limitation, details such as your name, address, gender, age/birth date, contact details (including email and landline /mobile phone number) and relevant medical and health information. This information is required so that healthcare providers listed with us can decide if they wish to offer medical services to you.

If you wish to make an enquiry with or arrange a consultation with a healthcare provider, then you acknowledge that we may provide all information that you have submitted to us via the website including any personal information to that healthcare provider and you explicitly consent to such disclosure. You also explicitly consent to the transfer and disclosure of your personal information to Healthcare Providers that are based in countries where protections for personal data are not as strong as those in your country.

We use any personal information you provide to identify you as a prospective patient or consumer, to contact you to verify and process your requests, to deliver relevant information about you to healthcare providers and to facilitate your interactions with healthcare providers. We may also use your contact details, landline/mobile number and email address, to contact you from time to time to update you as to progress in relation to your enquiries with a Healthcare Provider and other matters concerning the service we provide. You consent to us contacting you in this regard.

Accessing, Viewing, Updating and Deactivating Information
We aim to provide you with access to the personal information you submit and the means to update it. This can be accomplished by logging into your account or contacting us using the contact information on this website or app. Under certain circumstances, we may ask you to verify your identity before your request is processed. If at any time after giving us personal information you decide that you no longer wish us to hold or use this information and want to deactivate your account, please contact us using the contact information on this website. Upon your request, your account will be deactivated. We do not collect or keep your personal data unless it is necessary for the purposes(s) set out above nor do we keep your personal data for longer than is necessary. We may store indefinitely non-personal information and de-identified health information, as well as all information that you have shared on any of our public forums, blogs, communities, surveys and the like.
Access by Minors
If you are aged 18 or under, you should not use this website nor should you provide any personal information to us via the website.

Sharing of Information
We will not sell, rent or trade your personal information with any third parties for their promotional or marketing purposes. We will not share personal information you submit except under the following circumstances:
  • When you choose to share such information through our Services
  • When you are otherwise notified at the time we collect such information or we otherwise have your express consent
  • When we share such information with our current and future affiliates;
  • When we share such information with trusted service providers operating on our behalf consistent with the terms of this Policy Policy.
  • In connection with a sale, merger, transfer, exchange, reorganization or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by the services to which this Privacy applies.

You acknowledge and agree that in certain circumstances we may be obliged to disclose personal information that you have provided to us to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, as well as to protect and defend our rights.

It is also important for you to understand that we cannot guarantee and accept no liability in the event that a healthcare provider (if you are a consumer) or any other third party gives your personal data to third parties or in any way impinges upon your data protection or privacy rights

Third Party Services
This Policy applies only to our Services. It does not apply to services offered by third parties, including websites and other online services that our Services may display links to or advertisements for. When you click on such links or advertisements, you will be visiting websites or interactive services operated by third parties, who have their own information collection practices. We do not have control over how any third party gathers or uses information and cannot guarantee that the third party website will respect your privacy in the same manner as us. We recommend that you should review third party's privacy policies to learn of their information gathering and handling practices.

Analytics & Statistical Data
The statistical and analytical information provides us with a general and non-individual specific information (non-personal information) about the number of people who visit this website; the number of people who return to the website; the pages that they visit; and where they were before they came to the website and the page in the website at which they exited. This information helps us monitor traffic on a website so that we can manage the website's capacity and efficiency. This type of non-personal information and data can be collected through the standard operation for internet servers and logs as well as "cookies" and other technical mechanisms. We use cookies, clear gifs, logs that help us to improve our site and to deliver a better and more personalized service to you. They enable us: To estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customize our site according to your individual interests; to speed up your searches; to recognize you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Log Data
We want to inform you that whenever you use our Service, in a case of an error in the site or app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Transfer of Data
Your information, including Personal Information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy or use of our services represents your agreement to that transfer.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Site, we encrypt that information using secure socket layer technology ("SSL"). Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law.

Novosalus Technologies Pvt. Ltd., its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy policy and your consents.

Governing Law and Jurisdiction
This Privacy Statement is governed by the laws of India and jurisdiction of the Indian courts.
Updates and Changes to Privacy Policy
This Privacy Statement is governed by the laws of India and jurisdiction of the Indian courts.

Reach Us At

Novosalus Technologies Pvt Ltd
Pune : 411037 Maharashtra, India.
Email : Sub : Privacy
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